Refund policy

Last Updated: July 2026

At Sealed Chemicals, customer satisfaction is important to us. If you receive a damaged, defective, or incorrect product, we are here to help.

Returns

We accept return requests within 7 days of receiving your order.

To be eligible for a return:

  • The product must be unused and in its original packaging.
  • The product must be in the same condition as received.
  • Proof of purchase or order confirmation must be provided.

Non-Returnable Items

For safety and quality reasons, the following items cannot be returned:

  • Opened or used chemical products.
  • Products damaged due to improper handling or storage after delivery.
  • Items returned without prior approval.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the product
  • A brief description of the issue

Once verified, we will arrange a replacement or refund where applicable.

Refunds

After receiving and inspecting the returned item, we will notify you of the status of your refund.

If approved, refunds will be processed within 7–10 business days through the original payment method or another mutually agreed method.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was shipped.
  • The item arrived damaged.
  • The product is defective.

Order Cancellations

Orders may be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled and must follow the return process outlined above.

Contact Us

For any return or refund inquiries, please contact us: